vendor review – glamgal veils
April 19, 2007We recently received our veil order from glamgal veils. We like glamgal because they offer a wide variety of discounted veils, customised with your length, color, and fabric requests. The veil arrived as expected, and we are happy with the final product and cost. We can’t attest to the embellished veils but our plain edge english net veil is exactly what we wanted.
We would like to rate this vendor higher, but have to admit that they have horrible customer service. We have sent several emails requesting information on our order – one two weeks before placing, asking for fabric swatches and delivery estimates. After waiting several weeks for the veil, we sent a couple of follow up emails for delivery estimates. We received no response to any of our attempts, and no notification that the order had shipped.
According to the website, veil orders take 2-6 weeks, depending on the complexity of the embellishments. Our order took six weeks, so if you’re ordering a veil with embroidery or beading, you may want to look elsewhere. Overall, if you have several months until your wedding, we think you can rely on them to get you your veil, but if the lack of communication will make you nervous you may want to look locally.
product: * * * * (4 of 5)
price: * * * * (4 of 5)
customer service: 0 (0 of 5)
overall rating: 1 3/4 of 5
I ordered my bridal “headband” from Glamgal and I was shocked when I got a “tiara”!! It was also cracked near the center. I had it fixed because I had already spent $100.00 on it. Then within a couple weeks I looked at it again and I noticed some yellow spots on it. After another week it was even more yellow. I called Glamgal and spoke to the owner who was not nice at all. She did nothing to even try to make me feel better. Being a bride is stressful enough then having to deal with her made me so stressed. Needless to say I used a silk rose instead.